In his case, he bought a voucher for the servicing of his car’s air conditioning system. Some customers such as Zai Hussien say they have struggled to get their money back. We take the outcome of the investigation very seriously and will be carefully reviewing the CMA’s findings.” In a statement, Groupon says: “We have and will continue to cooperate fully with the CMA. It remains to be seen whether that will include the offering of cash refunds to affected customers. The CMA has told Groupon it must make “swift” changes to how it deals with customers to “ensure it is complying with consumer protection law”. However, some customers have reported huge frustration when it comes to getting refunds or a replacement when the service or item can’t be provided as advertised or simply fails to arrive.
The company partners with retailers and other service providers to offer items, and helped to spawn a huge voucher and deals industry. Groupon started out selling vouchers for experiences such as hotel teas and outdoor activities, and now sells a bewildering range of “discounted” items and services – from lawnmowers to deodorant.
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